Responsible Gaming

Gamble for entertainment

Online casino games are based on chance. No strategy can guarantee a win, and previous results do not determine what will happen next. You may lose money when you play, sometimes quickly, so gambling should only be treated as paid entertainment. It should never be viewed as a reliable source of income, a substitute for employment or a solution to financial difficulties.

Before you play, decide how much time and money you are comfortable spending. Your gaming budget should come from spare funds left after essential costs such as rent or mortgage payments, food, bills, education, transport and other financial commitments. Never use money set aside for these needs, and do not borrow money or use credit to gamble.

Important principles

• Only gamble if you are of the minimum legal age applicable to you. Online gambling is not suitable for anyone under 18.
• Decide your spending and time limits before starting a session, then respect those limits.
• Treat deposits and losses as the cost of entertainment, not as money that must be recovered.
• Accept that losing is part of gambling and that a win is never guaranteed.
• Do not gamble when you are upset, tired, under the influence of alcohol or other substances, or trying to escape personal problems.
• Keep gambling separate from essential household spending and financial commitments.
• Never chase losses by increasing your stakes or playing for longer than planned.
• Take regular breaks and make time for other activities, relationships and responsibilities.

A responsible approach also means being honest with yourself. If gambling stops feeling like a choice and begins to feel difficult to control, take action early. You can pause your activity, use available account controls or seek independent support. Asking for help is a practical step and not something to be embarrassed about.

Plan your limits before you play

Setting limits in advance can help you remain in control. Consider creating a personal gambling plan that covers your maximum spending, the amount of time you will play and the situations in which you will not gamble. A plan is most effective when it is realistic, written down and followed consistently.

Money limits

Choose a gambling budget for a defined period, such as a day, week or month. The amount should be affordable even if it is entirely lost. Consider setting deposit, spending or loss limits where these controls are available through your account. Allow any requested limit or restriction to take effect before continuing to play, and do not try to work around a control by opening another account or using another person's account.

Time limits

Decide when your session will end before you begin. Use a timer or another reminder if this helps you keep track of time. Take breaks away from the screen, and avoid playing late at night or during times when gambling may interfere with sleep, work, study, family life or other responsibilities. If you regularly play for longer than intended, consider taking a longer break or requesting a temporary account restriction.

Account and payment safety

• Use only payment methods that belong to you and never allow another person to use your account.
• Keep your account access details secure and do not share them with friends or family.
• Review your deposits, withdrawals and gaming activity so you understand how much time and money you are spending.
• Do not create additional accounts to avoid a limit, self-exclusion or other account restriction.
• If you are concerned about your activity, stop depositing and playing while you consider your next step.

Limits are intended to support your decisions, but they cannot remove every risk. You remain responsible for considering your wider financial position and personal circumstances. If a limit no longer feels sufficient, do not simply increase it. Pause your gambling and seek independent advice.

Recognise the warning signs

Problem gambling can develop gradually, and different people experience it in different ways. The following signs may indicate that gambling is becoming difficult to manage. One sign does not automatically mean that you have a gambling problem, but several signs should be taken seriously.

• Spending more money or time gambling than you planned.
• Increasing your stakes because previous amounts no longer feel exciting.
• Chasing losses or believing that a win is due after a losing period.
• Borrowing money, selling possessions or delaying bills to continue gambling.
• Hiding gambling activity, deposits, losses or account statements from people close to you.
• Feeling restless, irritable or anxious when you try to stop or reduce gambling.
• Thinking about gambling frequently when you are working, studying, relaxing or spending time with others.
• Missing work, study, family commitments or social activities because of gambling.
• Gambling to cope with stress, loneliness, sadness, anger or other difficult feelings.
• Returning to gambling after deciding to stop, or repeatedly making promises that you will cut back.
• Continuing to gamble despite financial, relationship, work or emotional problems.
• Using gambling to try to repair financial damage caused by earlier gambling.

If you are concerned

Stop and review what is happening rather than trying to win back money immediately. Consider applying a stronger account restriction or requesting self-exclusion, where available. A self-exclusion request is intended to prevent or limit access for a chosen period, and you should not attempt to bypass it through another account or another person's details. If you share finances with someone, consider telling a trusted person so they can provide practical support.

It may help to record your gambling time, deposits, withdrawals and losses for a period. Looking at the overall picture can be more useful than focusing on a single win or session. Remember that gambling outcomes are independent events. A loss does not make a win more likely, and a win does not mean that future play will be profitable.

Taking a break and finding support

You can take a break from gambling at any time. If you want to stop temporarily or permanently, review the responsible gaming and account settings available to you and contact Dendera Casino through the support channel shown on the website. Support staff may be able to explain available restrictions, account closure or self-exclusion processes. Do not wait until a problem becomes severe before taking action.

Practical steps you can take today

1. Stop playing and do not make another deposit while you decide what to do.
2. Review your recent gambling activity and identify whether you have exceeded your intended limits.
3. Use available deposit, spending, time or session controls, or request an account restriction.
4. Remove saved payment details where appropriate and avoid keeping gambling funds readily available.
5. Tell someone you trust what is happening and ask them to help you maintain your plan.
6. Contact an independent gambling support service, counsellor, financial counsellor or qualified health professional.
7. If gambling has caused urgent financial, emotional or safety concerns, seek immediate help from the appropriate emergency or community service.

Support is available for people who gamble and for family members, partners and friends affected by someone else's gambling. An independent professional can help you understand your options, prepare a plan, manage financial concerns and address the reasons gambling may have become difficult to control. You do not need to wait for a crisis, and you do not need to manage the situation alone.

If you feel overwhelmed, unsafe or at risk of harming yourself or another person, stop gambling and seek immediate assistance from local emergency services or a qualified crisis support provider. Dendera Casino cannot provide medical, legal or financial advice, and information on this page does not replace professional support. Australian players should also make sure they understand the responsible gambling protections and legal requirements that apply in their state or territory.

Responsible gaming is an ongoing choice. Set boundaries, monitor your activity and act early if gambling is no longer enjoyable or affordable. Dendera Casino encourages players to make informed decisions, use available controls and seek support whenever they need it.