Privacy Policy

About this Privacy Policy

Dendera Casino respects the privacy of players and aims to handle personal information in a careful, transparent and secure way. This policy applies to information collected when you visit the website, create or use an account, contact support, make payments, participate in casino activities or otherwise interact with the available services.

The information handled by the website depends on how you use the services and the choices you make. Some information is needed to provide an account or process a transaction. Other information may help improve the website, understand how services are used, prevent misuse or communicate with you about relevant updates.

By using the website, you should read this policy together with any notices shown at the point where information is collected. Those notices may explain a particular use of information, request permission for optional communications or provide controls for your preferences. If you do not provide information that is necessary for a particular service, some account or payment features may not be available.

Information that may be collected

A casino website typically handles different categories of information. The information collected will depend on your account activity, the services you use and the information required to operate the website responsibly.

• Account details, such as your name, date of birth, contact information, username, account preferences and other details provided when an account is created or updated.
• Identity and verification documents, where needed to confirm identity, age, eligibility or account ownership. These may include information contained in documents or other material supplied during a verification check.
• Payment and transaction records, including deposits, withdrawals, payment method details, transaction amounts, account balances, gaming activity and records connected with financial or account movements. Payment providers may process some payment details directly.
• Communications and support information, including messages, requests, documents, feedback, complaints and records of interactions with customer support.
• Device and technical information, such as an internet protocol address, browser type, operating system, device identifiers, language settings, approximate location information and technical logs.
• Website and usage information, such as pages visited, links selected, session information, preferences, error reports and interactions with account or game features.
• Cookie and similar technology information, which may help remember settings, maintain sessions, measure website performance and understand how the website is used.
• Responsible gaming and account management information, including limits, restrictions, self-exclusion requests, safer gambling preferences and records needed to respond to account concerns.

You should only provide information that is accurate, current and relevant to your account. If information changes, you can request that it be corrected. Information supplied about another person should only be provided where you are authorised to do so.

How information is used

Information may be used for the purposes below. The particular purpose will depend on the type of information and your relationship with Dendera Casino.

• To create, maintain and administer your player account.
• To confirm your identity, age, account ownership and eligibility to use the services.
• To process deposits, withdrawals and other transactions, and to maintain accurate financial and account records.
• To carry out verification, security, anti-fraud, anti-money-laundering and responsible gaming checks.
• To provide customer support, respond to questions, investigate complaints and communicate about your account.
• To operate, maintain, test and improve the website, games, features and technical systems.
• To identify errors, suspicious activity, misuse, attempted fraud, security incidents or breaches of account terms.
• To meet applicable legal, regulatory, tax, financial, gambling and record-keeping obligations.
• To send service messages, including account, security, transaction, verification and policy communications.
• To send promotional or marketing communications where permitted and where you have provided consent or another appropriate basis for receiving them.
• To understand general usage trends, produce reports and improve the relevance, reliability and safety of the services.

Information may be combined where this is reasonably necessary for these purposes. For example, account details, transaction records and technical information may be reviewed together when investigating a payment issue or protecting an account from unauthorised activity. Information may also be used to enforce applicable terms and conditions, protect the rights and safety of players and the website, or respond to a lawful request.

Cookies, service providers and security

Cookies and similar technologies

The website may use cookies and similar technologies. Cookies are small files or data elements stored on your device when you visit a website. They may help keep you signed in, remember preferences, support account and security functions, measure performance, identify technical problems and understand how website features are used.

Some cookies may be necessary for the website to operate, while others may support analytics, personalisation or marketing. The availability and purpose of cookies can change as website features develop. You can manage, block or delete cookies through your browser settings. If you disable certain cookies, some features may not work correctly or may need to be selected again during a later visit.

Sharing information

Information may be shared with trusted service providers where they need it to perform services connected with the website. This may include providers supporting hosting, technology, payments, identity verification, security, fraud prevention, customer support, communications, analytics and responsible gaming functions. Service providers should only receive information relevant to the work they perform and may be subject to confidentiality and security requirements.

Information may also be shared where necessary to process a transaction, protect the website or its users, investigate suspected fraud or other misuse, resolve a dispute, enforce applicable terms, or comply with a lawful request or obligation. If business operations change, information may be transferred as part of a restructuring, sale, merger or similar event, subject to appropriate privacy protections.

Security

Reasonable technical, administrative and organisational measures may be used to protect information from unauthorised access, alteration, disclosure, loss or destruction. These measures can include access controls, authentication procedures, monitoring, secure transmission methods and staff or provider obligations. No online system can be guaranteed to be completely secure, so you should use a strong password, keep login details confidential and contact support promptly if you suspect unauthorised account activity.

Your privacy rights and data requests

Depending on your circumstances and applicable privacy requirements, you may have rights relating to the personal information held about you. These rights may include requesting access to your information, asking for inaccurate or incomplete information to be corrected, requesting deletion of information that is no longer needed, and withdrawing consent to marketing communications.

To exercise these rights, or to ask a privacy question, email support@denderacasino.click. Please describe your request clearly and include enough information to help locate the relevant account or records. For security, identity checks may be requested before information is disclosed or an account change is made. This helps prevent information being released to, or changed by, an unauthorised person.

• Access: ask for a copy of personal information held in connection with your account, subject to applicable exceptions.
• Correction: identify information that is inaccurate, incomplete or out of date and request that it be corrected.
• Deletion: ask for information to be deleted where it is no longer required or where another applicable basis for deletion applies.
• Marketing consent: withdraw consent to promotional messages at any time. You may also use an unsubscribe option included in a marketing message where available.

Withdrawing marketing consent does not normally affect essential service communications. You may continue to receive messages about account security, transactions, verification, important service changes or other information necessary to administer your account. Deleting some information may also affect the ability to provide services or respond to future requests.

Requests will be considered and handled in accordance with applicable requirements. There may be circumstances where a request cannot be completed immediately or in full, such as where information is needed for security, dispute resolution, fraud prevention or a legal obligation. If information must be retained, the reason may be explained when responding to the request.

Retention, international handling and policy changes

Information is kept for as long as reasonably necessary for the purposes described in this policy, including providing services, maintaining business and financial records, resolving disputes, preventing fraud, protecting security and meeting applicable obligations. Some records must be kept for a period required by law even after an account is closed. This means that closing an account or requesting deletion may not result in the immediate removal of every record.

When information is no longer required, it may be securely deleted, anonymised or otherwise disposed of in accordance with applicable procedures. Back-up copies and records held for security or continuity purposes may take longer to remove or may be retained for a suitable period.

Some technology, payment, verification, security or support providers may handle information from locations outside Australia. Where information is handled by another provider or in another location, reasonable steps may be taken to support appropriate security, confidentiality and privacy protections.

This policy may be updated from time to time to reflect changes to the website, services, technology, business practices or applicable requirements. The current version will apply when published on the website. You should review this page periodically, particularly before providing new information or using a changed feature. If you have questions about this Privacy Policy or how your information is handled, contact support@denderacasino.click.